February 28, 2023

Humane Society of Pikes Peak Region Debuts Interpretation and Translation Services

Humane Society of Pikes Peak Region Debuts Interpretation and Translation Services 

February 28, 2023 Colorado Springs, CO Humane Society of the Pikes Peak Region (HSPPR) has partnered with Volatia to provide language interpreters and translators for anyone who has limited English proficiency (LEP) and video translation services for anyone who is deaf or hard of hearing.

Volatia Language Network provides interpretation, translation, and localization services in 298 languages on demand both in-person and via phoneVolatia uses a combination of the latest technology and a network of thousands of professional interpreters and translators who are fully tested and trained to ensure reliability, confidentiality, and ease of access.

“HSPPR is committed to ensuring equitable access to all services and resources available to our community. We are grateful to Volatia for helping us connect with pet owners with LEP needing our assistance so more animals get the care they need,” said HSPPR President & CEO, Duane Adams.

If an individual speaks a language other than English and needs to reach a department within HSPPR, the department guide below is available for the direct phone number. You will then be connected to an interpreter who speaks your language, and he or she will connect you to the department you’re trying to reach at HSPPR. 

Contact by department: 

  • Customer Service: 719-445-3290
  • Animal Law Enforcement (Colorado Springs & Pueblo): 719-247-3785
  • Animal Law Enforcement (Centennial): 303-974-4398
  • Animal Law Enforcement (Douglas County): 303-590-3735 

This feature allows individuals with limited English proficiency to contact any department or any employee of their preference without the worry or limitation of a language barrier.

In addition to on-demand services accessible by staff 24/7, Volatia has provided HSPPR with an LEP Call-In line for each department, allowing the LEP individual to choose their language prior to being connected to a staff member. This service is available M-F 8 a.m.-5 p.m. EST. 

About Humane Society of the Pikes Peak Region: Humane Society of the Pikes Peak Region is the largest nonprofit animal shelter in southern Colorado. Serving nearly 24,000 animals a year, HSPPR provides adoption options, animal cruelty investigations, subsidized spays/neuters, a Trap-Neuter-Return program for feral cats, and other important services. Its Bite Blotter is used to track the quantity, severity, victim types and locations of domestic animal bites to create a safer and more informed community. Rated four stars by Charity Navigator, HSPPR is a local, independent nonprofit that relies on donations from the community to fund its many humane programs. For more information, visit www.hsppr.org