FAQ

Where is the new admissions building located?

Map of new admissions location:

I am ready to adopt an animal. How do I get started?

Come in for a visit! 
This is the best way to get the most “up-to-date” information on the animals.
Please also stay tuned into our website at www.hsppr.org which is updated every hour when possible.

How much time does the adoption process take?

The adoption process takes a minimum of 45 minutes to an hour, and up to two hours on weekends.

How many animals can I visit with?

Due to staffing resource limitations we are able to accommodate only 2 visits per family per day.

What does the status “available” mean?

Available animals are available for immediate adoption.  Due to space constraints, we are not able to hold available animals for pick up at a later time.  If you are interested in an available animal that is already spayed/neutered you will be expected to take it home the same day should you proceed with adoption.  Unaltered animals will be held over for spay/neuter surgery and you will be expected to take the animal home between 5pm and 6pm the afternoon of surgery.  This allows us to free up valuable kennel space for other animals.

What does the status “unprocessed” mean?

Unprocessed animals are animals that have just been released to HSPPR by their previous owner.  Unprocessed animals have not yet been evaluated for health or temperament.  Unprocessed animals are available for immediate adoption and adopters will be expected to sign a waiver assuming full liability for health or behavior issues that may arise after adoption.

What does the status “stray wait” mean?

Stray wait animals are lost animals that have come to HSPPR either through a Good Samaritan or through Animal Law Enforcement.  By law, we are required to hold these animals for a full five days to allow the owner a chance to reclaim the animal.

Am I able to place a “Hold” on an animal that is not yet available?

Yes.  We do offer a “choice hold”.  The Choice program allows you to put a donation on a stray pet, holding it for you on its first available day, if its family does not reclaim it. Choice hold fees are $25 for dogs and cats. Your 'Choice Hold' gives you the first opportunity to meet the animal and decide if you wish to adopt. This donation is not applied towards the adoption fee and is not refunded if you decide against adopting the pet. However, the fee is refunded if its owner reclaims his pet.

Pets that are owner-relinquished, being held for court or safe-keeping, as well as those less than 6 weeks of age, are not eligible for the Choice program. Choice Holds are taken only in person at the shelter, and must be placed by the person intending to adopt the pet. Because the animal is still a stray, visitations are not allowed prior to the first Choice donation.

What are HSPPR’s fees for adoption?

Adoption fees help offset the cost of evaluating, housing, feeding and providing medical care for the 21,000-plus animals we shelter each year. Because we are a nonprofit, donations subsidize the gap between the cost for care and the adoption fee. It is through the generosity of our donors that we have the resources to help so many unwanted, abandoned and abused animals.

Like many animal shelters across the country, we use variable adoption pricing. We can help more animals in need by pricing pets in high demand at a higher rate, so the money raised by their adoption helps the other animals in our care that require extensive medical care or need more time to find a home. We often reduce the adoption fees on these harder-to-place pets to help them find homes.

Adoption fees are listed on the pet's kennel card.

General adoption fees:

  • Cat: $25 - $100
  • Kitten (under 6 months*): $100 - $150
  • Dog:  $150 to $800
  • Puppy (four months & younger*): $175 - $600  

 

* A $10 fee applies if a kitten or puppy received special care in our foster program. This fee helps defray the cost of medical treatment, food and other supplies.

What do adoption fees include?

All HSPPR adoptions include:  spay/neuter surgery, voucher for free veterinary exam (within 14 days of adoption), vaccinations, 30 days of complimentary pet health insurance, microchip and registration, one year license for dogs (cat license fees may apply) and a lifetime of unconditional love. 

I need to find a new home for my pet. What should I do?

There are many reasons a family can no longer care for a pet: a move, allergies, or a perceived behavioral problem. Whatever the reason, the Humane Society of the Pikes Peak Region will take in pets whose families can no longer keep them. However, we stress the importance of trying to work out your current situation without having to remove your pet from your home. Our website offers many great resources and suggestions, depending on your situation. If you feel that owner relinquishment is your only option, the shelter is open to receive animals 8:00 am to 6:00 pm, 7 days a week.

Does the Humane Society require an appointment in order to surrender my pet?

At this time, appointments are highly encouraged.  Having an appointment will ensure that we have staff available to assist you in a timely manner and also allows us to prepare resources prior to your pet’s arrival.  We will accept animals without an appointment but you will be asked to take a number and wait.

Do I have to pay to bring an animal to HSPPR?

HSPPR does charge a small fee to help defray the cost of caring for your pet. This fee doesn’t cover the full cost of care, but it does help us in providing safe shelter, veterinary care and a chance for a new life.

Dogs $25 Cats $15
Rabbit $5 (2 or more) $10 total
Ferret $5 (2 or more) $10 total
Guinea pig $5 (2 or more) $10 total
Birds (1 or more) $5 total
Rodents (1 to 5) $5 total
Rodents (6 or more) $10 total
Reptile $5  (2 or more) $10 total

Will you come get my pet if I need to surrender it?

When a pet needs to be surrendered to HSPPR, the owner must bring it to us.

What if I cannot bring my pet in myself?

If someone relinquishes the pet on behalf of the owner we will gladly take in the pet, however a 5-day stray holding period must be observed before the pet can be evaluated for possible adoption, thus delaying its placement opportunities.

Do you euthanize animals at HSPPR?

As part of our responsibility to protect the community from dangerous animals, we cannot always guarantee a pet will be made available for adoption. If serious aggression issues are observed during our behavior evaluations, we may have to euthanize the animal to ensure public safety. While many animals that we receive are able to be rehomed, there are other situations where euthanasia may be the only option we can offer a pet.  Animals with serious medical conditions that affect their quality of life may also be euthanized.

How long do keep the animals before they are euthanized?

The Humane Society of the Pikes Peak Region will hold animals as long as possible. Animals will remain available for adoption as long as they remain healthy and behaviorally sound and as long as space allows. However, it is important to note that depending on the time of year, the shelter does see more overcrowding than at other times, making it harder to ensure a home for your pet. Behaviorally sound, healthy and already spayed or neutered cats are more desired by the public. Adult intact male or female cats may be taken, but are more at risk for euthanasia.

Does the Humane Society offer after care services for animals that are deceased?

HSPPR works closely with Paradise Passages Pet Crematory to offer pet loss resources including cremation of your pet’s remains.  PPPC does offer pet memorials such as the return of your pet’s ashes and beautiful paw print medallions.

I lost my pet. What should I do?

  1. Time is critical.  It is important that you file a lost report immediately.  This can be done online at www.hsppr.org or in person at the shelter.
  2. Come to the shelter!  Look through our public kennels to see if your pet is already here.  Look through lost and found reports of stray animals being held at other locations.  Ask a staff member to see the animals that are not in public view.   Shelter hours for lost and found viewing are 8 am to 5:30 pm 7 days a week.
  3. Check back often.  New animals are brought in every day.  Visit the shelter every 2-3 days and update your lost report.  Lost reports expire after 10 days so it is critical that you fill out a new one if your pet is still missing.
  4. Monitor the HSPPR website to see if your pet has been brought in
  5. Ask a staff member for a tip sheet on looking for a lost pet.  This sheet includes a valuable list of alternate resources to help you.

I found my pet at HSPPR. What do I do now?

If your pet is currently at HSPPR, our Admissions team members are here to help reunite you with your pet as quickly as possible. Please enter the building through the doors marked "Admissions and Lost & Found" located on the Northwest side of the building. You will be checked in and your place in line will be secured so that we can quickly reunite you with your pet. The Admissions and Lost & Found Department is open 7 days a week from 8 am until 6 pm.

Are there fees to get my pet back?

Fees are incurred for reclaiming your pet, including city/county assessed impound fees, board fees, and other fees associated with ensuring your pet meets rabies vaccination and licensing regulations. Fees increase daily, so the sooner you come, the better.

I found an animal. What do I do?

You have options:

  1. Bring the animal to the shelter. HSPPR does its best to match lost reports with animals coming into the shelter. Stray animals with identification (tags or a microchip) are held for 5 days before HSPPR takes ownership. On day 6, the animals may be made available for adoption. Animals without identification may become the property of HSPPR in as little as 3 days. In some cases, seriously ill animals or animals with severe behavior problems may need to be humanely euthanized.
  2.  Call us to pick up the animal. Due to local ordinances, we are unable to pick up stray cats and cannot pick up stray dogs outside of the city limits of Colorado Springs, Fountain or Monument. We apologize for any inconvenience this may cause. Call (719) 473-1741 and we can dispatch an Animal Law Enforcement officer to your address. Please note wait times may vary depending on the current number of cases officers are responding to.
  3. Temporarily care for the pet in your home. Please be sure to file a found report immediately, which remains active for 5 days. If the animal is wearing a license or rabies tag, we may be able to trace the owner. Call (719) 302-8723 to speak with a customer service representative. In addition to completing the found report, we suggest you also check with neighbors and area veterinarians, hang signs in the neighborhood, place ads in local papers and post notices on social media sites such as Craigslist.

What if I want to keep the animal that I found?

If you have exhausted all efforts to find the owner of the animal that you have found, it is recommended that you bring it to the shelter.  We will be required, by law, to hold the animal through a 5 day stray period.  If the animal is not reclaimed by its owner it will be eligible for adoption.  Legal ownership of the animal can only be transferred through the adoption process by a licensed shelter or rescue facility and only after completion of the full stray wait period.