FAQ

I am ready to adopt an animal. How do I get started?

Come in for a visit! 
This is the best way to get the most “up-to-date” information on the animals.
Please also stay tuned into our website at www.hsppr.org which is updated every hour when possible.

How much time does the adoption process take?

The adoption process takes a minimum of 45 minutes to an hour, and up to two hours on weekends.

How many animals can I visit with?

Due to staffing resource limitations we are able to accommodate only 2 visits per family per day.

What does the status “available” mean?

Available animals are available for immediate adoption.  Due to space constraints, we are not able to hold available animals for pick up at a later time.  If you are interested in an available animal that is already spayed/neutered you will be expected to take it home the same day should you proceed with adoption.  Unaltered animals will be held over for spay/neuter surgery and you will be expected to take the animal home between 5pm and 6pm the afternoon of surgery.  This allows us to free up valuable kennel space for other animals.

What does the status “stray wait” mean?

Stray wait animals are lost animals dropped off at HSPPR by a Good Samaritan brought in by Animal Law Enforcement. By law, stray dogs are held a minimum of 5 days and cats a minimum of 3 days (5 days in Pueblo County) before we can make an animal available for adoption.

Am I able to place a “Hold” on an animal that is not yet available?

Yes.  We do offer a “choice hold”.  The Choice program allows you to put a donation on a stray pet, holding it for you on its first available day, if its family does not reclaim it. Choice hold fees are $25 for dogs and cats. Your 'Choice Hold' gives you the first opportunity to meet the animal and decide if you wish to adopt. This donation is not applied towards the adoption fee and is not refunded if you decide against adopting the pet. However, the fee is refunded if its owner reclaims his pet.

Pets that are owner-relinquished, being held for court or safe-keeping, as well as those less than 6 weeks of age, are not eligible for the Choice program. Choice Holds are taken only in person at the shelter, and must be placed by the person intending to adopt the pet. Because the animal is still a stray, visitations are not allowed prior to the first Choice donation.

What are HSPPR’s fees for adoption?

Like many animal shelters across the country, we use variable adoption pricing. We can help more animals in need by pricing pets in high demand at a higher rate. The fees help the other animals in our care that require extensive medical care or need more time to find a home. We often reduce the adoption fees on these harder-to-place pets to help them find homes. Check our adoptable pets page for a specific animal's adoption fee. Or, if you are at the shelter, the adoption fee will be posted on their kennel card.

What do adoption fees include?

All HSPPR adoptions include:  spay/neuter surgery, voucher for free veterinary exam (within 14 days of adoption), vaccinations, 30 days of complimentary pet health insurance, microchip and registration, one year license for dogs (cat license fees may apply) and a lifetime of unconditional love. 

I need to find a new home for my pet. What should I do?

There are many reasons a family can no longer care for a pet: a move, allergies, or a perceived behavioral problem. Whatever the reason, the Humane Society of the Pikes Peak Region will take in pets whose families can no longer keep them. However, we stress the importance of trying to work out your current situation without having to remove your pet from your home. Our website offers many great resources and suggestions, depending on your situation. If you feel that owner relinquishment is your only option, the shelter is open to receive animals 8:00 am to 6:00 pm, 7 days a week.

Does the Humane Society require an appointment in order to surrender my pet?

At this time, appointments are highly encouraged.  Having an appointment will ensure that we have staff available to assist you in a timely manner and also allows us to prepare resources prior to your pet’s arrival.  We will accept animals without an appointment but you will be asked to take a number and wait.

Do I have to pay to bring an animal to HSPPR?

HSPPR does charge a small fee to help defray the cost of caring for your pet. This fee doesn’t cover the full cost of care, but it does help us in providing safe shelter, veterinary care and a chance for a new life.

  • Dogs: $25
  • Cats: $15
  • Rabbit: $5 (2 or more) $10 total
  • Ferret: $5 (2 or more) $10 total
  • Guinea: pig $5 (2 or more) $10 total
  • Birds: (1 or more) $5 total
  • Rodents: (1 to 5) $5 total
  • Rodents: (6 or more) $10 total
  • Reptile: $5  (2 or more) $10 total

Will you come get my pet if I need to surrender it?

When a pet needs to be surrendered to HSPPR, the owner must bring it to us.

What if I cannot bring my pet in myself?

If someone relinquishes the pet on behalf of the owner we will gladly take in the pet, however a 5-day stray holding period must be observed before the pet can be evaluated for possible adoption, thus delaying its placement opportunities.

Do you euthanize animals at HSPPR?

HSPPR is an open-admission shelter that practices socially conscious sheltering. That means we don’t turn away any animal in need. We measure the success of our shelter based on our ability to increase the quality of life for pets and people in our community. Not only do we save as many lives as possible, but we treat every animal as an individual and give each one the best outcome possible based on their needs. There is no time limit for how long a pet will remain in our care. As long as an animal’s quality of life remains, he will stay available for adoption. We do consider humane euthanasia to end suffering when an animal has severe behavior issues and is a danger to people or pets, or if an animal is diagnosed with an untreatable disease or considerable health problems that affect quality of life.

How long do keep the animals before they are euthanized?

There is no time limit for how long we'll care for an animal. As long as a pet’s quality of life remains, that pet will remail available for adoption. Due to our adoption efforts, HSPPR has not had to euthanize any dogs for time or space since the mid-2000s or any cats for space for several years. We try our hardest to find loving homes for every animal, including working with our extensive rescue network to help place pets. However, if an animal has severe behavior issues and is a danger to people or pets, or if an animal is suffering from untreatable disease or considerable health problems, we do look at humane euthanasia as an option.

Does HSPPR offer cremation services?

HSPPR offers cremation services through our partners at Lasting Paws Pet Memorial Services.

Where do I surrender a pet?

Follow the signs for Admissions, located on the northwest side of the building.
<p>Map of new admissions location:<br /><a href="https://www.hsppr.org/sites/default/files/HSPPR-Parking-Lot-map-lg.jpg" target="_blank"><img src="https://www.hsppr.org/sites/default/files/HSPPR-Parking-Lot-map_sm.jpg" /></a></p>

I lost my pet. What should I do?

  1. Time is critical.  It is important that you file a lost report immediately.  This can be done online at www.hsppr.org or in person at the shelter.
  2. Come to the shelter!  Look through our public kennels to see if your pet is already here.  Look through lost and found reports of stray animals being held at other locations.  Ask a staff member to see the animals that are not in public view.   Shelter hours for lost and found viewing are 8 am to 5:30 pm 7 days a week.
  3. Check back often.  New animals are brought in every day.  Visit the shelter every 2-3 days and update your lost report.  Lost reports expire after 10 days so it is critical that you fill out a new one if your pet is still missing.
  4. Monitor the HSPPR website to see if your pet has been brought in
  5. Ask a staff member for a tip sheet on looking for a lost pet.  This sheet includes a valuable list of alternate resources to help you.

I found my pet at HSPPR. What do I do now?

If your pet is currently at HSPPR, our Admissions team members are here to help reunite you with your pet as quickly as possible. Please enter the building through the doors marked "Admissions and Lost & Found" located on the Northwest side of the building. You will be checked in and your place in line will be secured so that we can quickly reunite you with your pet. The Admissions and Lost & Found Department is open 7 days a week from 8 am until 6 pm.

Are there fees to get my pet back?

Fees are incurred for reclaiming your pet, including city/county assessed impound fees, board fees, and other fees associated with ensuring your pet meets rabies vaccination and licensing regulations. Fees increase daily, so the sooner you come, the better.

I found an animal. What do I do?

You have options:

  1. Bring the animal to the shelter. HSPPR does its best to match lost reports with animals coming into the shelter. Stray animals with identification (tags or a microchip) are held for 5 days before HSPPR takes ownership. On day 6, the animals may be made available for adoption. Animals without identification may become the property of HSPPR in as little as 3 days. In some cases, seriously ill animals or animals with severe behavior problems may need to be humanely euthanized.
  2.  Call us to pick up the animal. Due to local ordinances, we are unable to pick up stray cats and cannot pick up stray dogs outside of the city limits of Colorado Springs, Fountain or Monument. We apologize for any inconvenience this may cause. Call (719) 473-1741 and we can dispatch an Animal Law Enforcement officer to your address. Please note wait times may vary depending on the current number of cases officers are responding to.
  3. Temporarily care for the pet in your home. Please be sure to file a found report immediately, which remains active for 5 days. If the animal is wearing a license or rabies tag, we may be able to trace the owner. Call (719) 302-8723 to speak with a customer service representative. In addition to completing the found report, we suggest you also check with neighbors and area veterinarians, hang signs in the neighborhood, place ads in local papers and post notices on social media sites such as Craigslist.

What if I want to keep the animal that I found?

If you have exhausted all efforts to find the owner of the animal that you have found, it is recommended that you bring it to the shelter.  We will be required, by law, to hold the animal through a 5 day stray period.  If the animal is not reclaimed by its owner it will be eligible for adoption.  Legal ownership of the animal can only be transferred through the adoption process by a licensed shelter or rescue facility and only after completion of the full stray wait period.